The Credit Controller is responsible for overseeing the company’s credit and collections processes, ensuring that outstanding payments are collected on time to support healthy cash flow. This role involves building and maintaining relationships with clients to encourage timely payments while providing excellent customer service.

Key responsibilities:

• Proactively chase outstanding debt, contact customers by phone and email, sending regular reminders and statements.

• Manage inbound credit control emails, resolving queries and triaging as required

• Handle queries and disputes professionally, aiming to resolve issues amicably while protecting the company’s financial interests.

• Maintain strong relationships internally with Sales and Account Managers to address customer issues and enquiries on a timely basis

• Negotiate payment plans, 

• Reconcile customer accounts, identifying and resolving any discrepancies.

• Ensure accurate financial records and allocation of payments. 

• Set up new clients, raise customer invoices in line with contracts, raise credit notes as required and reconcile to the sales tracker and CRM. 

• Prepare and present weekly and monthly reports on outstanding accounts and collections by department

• Highlight any areas of concern, such as high-risk accounts or significant overdue balances, supporting bad debt provisions

• Assist with financial year end information as required

• Prepare documentation for legal action, if required, to recover outstanding debts.

• Identify opportunities to streamline credit control processes, improve efficiency, and minimise bad debt exposure.

Qualifications:

• At least 3 years of experience in credit control, collections, or accounts receivable.

• Proficiency in accounting software (preferably Xero)

• Strong spreadsheet skills for tracking and reporting.

Skills and Competencies:

• Excellent communication and negotiation skills.

• Ability to work independently and handle difficult conversations.

• Strong organisational and analytical skills.

• Attention to detail and a high level of accuracy.

• Good understanding of accounting principles and credit control processes.

We’re a collective of disruptive thinkers, digital specialists and tech pioneers. But above all, we’re a family. We win together, and lose together. And we pride ourselves on our ethos of culture first, capability second. 

• Strong people and communication skills. Commercially minded.

• Fast learner, accountable and ambitious. 

• Passionate about detail, data and order. Bent on improving processes and systems.

• Ability to work under your own initiative in a highly pressured environment.

• Driven to be an expert in our industry and be ahead of our competitors.

Success is a mutual game, which is why we invest heavily in our team. We believe in true partnerships that reward equally, so in return for working with us to achieve our ambitious goals, we offer a suite of perks to complement a competitive salary, including flexible working, personal development initiatives and much more…